Last Updated: 01/09/2025

1. Introduction

Welcome to Urban Home. By accessing or using our website, you agree to comply with these Terms of Service. Please read them carefully before using our services.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services to you.

You must be of legal age of majority in Lebanon to use this site and make purchases. By using this site, you represent that you are at least 18 years old or have parental consent.

2. Online Store Terms

You agree not to use our products for any illegal or unauthorized purpose, nor violate any applicable laws. You must not transmit any worms, viruses, or any destructive code.

3. Products & Availability

Products are subject to availability and may be withdrawn at any time without notice. We make every effort to display product images and descriptions accurately, but we do not guarantee that your device’s display will reflect the exact colors or details.

4. Pricing & Payment

All prices are listed in Lebanese Pounds (LBP) and are subject to change without notice. Payment must be made in full at the time of purchase or upon delivery as per the chosen method.

5. Shipping & Delivery

We deliver across Lebanon. Delivery times vary by location and availability. We aim to deliver your order within the estimated time frame; however, delays may occur due to factors beyond our control. We are not liable for delays caused by couriers, traffic, or unforeseen circumstances.

6. No Refund Policy

We have a strict No Refund Policy. All sales are final.

If your order arrives damaged or with missing items, please send us a clear photo of the product along with your order number as soon as possible. We will review and do our best to resolve the issue promptly.

7. Exchanges

Exchanges are possible under the following conditions:

• The customer is responsible for the delivery cost and assumes all risk during return shipping.
• Items must be received in their original condition (unworn, unused, with tags, and in original packaging).
• Please contact us at info@urbanhome.live to initiate an exchange request.

8. Exceptions / Non-Returnable Items

We do not accept exchanges for:

• Customized or personalized items
• Items purchased on sale or during promotions
• Perishable goods or personal care products

9. Force Majeure

We are not responsible for delays or failure to perform caused by events beyond our control, including but not limited to natural disasters, strikes, transport disruptions, or government restrictions.

10. Limitation of Liability

Urban Home shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or products. Our total liability for any claim shall not exceed the amount you paid for the product in question.

11. Governing Law

These Terms shall be governed by and construed under the laws of Lebanon. Any disputes will be resolved under the exclusive jurisdiction of the courts of Beirut, Lebanon.

12. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will take effect immediately upon posting on the website. It is your responsibility to review these terms periodically.

13. Contact Information

For questions about these Terms of Service, please contact us at:
📧 info@urbanhome.live
📍 Lebanon
Business Name: Urban Home