Help center

Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

  • We offer a 14-day exchange window for unused items in their original packaging. Please contact customer support to initiate an exchange. (Linen Items are not included in this policy.)

  • We process orders quickly, but if you need to make changes, please contact us within 1 hour of placing your order. Once shipped, orders cannot be changed within the shipping company, therefore resulting with a delay in arrival.

  • Standard domestic shipping typically takes 3 to 7 business days depending on your location.

  • Shipping rates are calculated at checkout based on order weight and delivery location.