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Frequently Asked Questions

At Your Service!

Didn't find your answers?
We're here to help! While our FAQs page covers a lot of ground, you can always reach out to our team directly on the contact page.
We're happy to answer all your questions and help you find exactly what you're looking for.

  • Delivery Information

    Greater Beirut: 24–48 hours

    Outside Lebanon: 3–4 business days (depending on location)

    We always strive to ensure the fastest and most reliable delivery possible.

  • Payment Methods

    Cash on Delivery (COD) within Lebanon

    Whish Money bank transfer option available

  • No Refund Policy

    We have a strict no refund policy.

    If your order arrives damaged or with missing items, please send us a clear photo of the product along with your order number as soon as possible.

    We’ll review and do our best to resolve the issue promptly.

  • We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.

  • Yes, exchanges are possible! The customer is responsible for the delivery cost and assumes all risk during return shipping. Items must be received in their original condition for the exchange to be accepted.

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